Insurance industry puts forward plans to enhance customer service
Travel Find your Special Family Holiday at The Factory Stores 24 7.
www.TheFactoryStores.com
Learn how to find the Best with our Great Free articles.
Car-Insurance.info-sites.net
The AA provides motor insurance, home insurance, travel insurance, life insurance and more. Get an insurance quote online with the AA.
www.theaa.com
New developments to improve how insurers deal with customers are currently being formed by the Association of British Insurers (ABI).
The ABI is set to take further steps forward after a review of the Raising Standards Quality Mark Scheme found that more work needed to be done in the customer service area.The group insists that promises made to customers must be made public by company boards and there must be a straightforward set of good practice guides produced, which goes further than the standards of the existing Quality Mark scheme.
The results of this effort will be independently judged, using a customer experience index, and also reports on how well a company is succeeding with their promises will be made public.
Stephen Haddrill, director general of the ABI, said: "Where the old scheme covered only a small range of specific standards, our new approach will mean that continuous improvement is built into corporate governance at the very top of the industry.
"Many more companies will participate and customer service will improve across a much wider front."
© Copyright
Encyclopedia article covering topics such as types, principles, indemnification, the insurance industry, and controversies.
en.wikipedia.org
The AA provides services to motorists: breakdown cover, car insurance, home insurance, life, travel insurance, route planning and motoring advice. We're the UK's ...
www.theaa.com
Related Articles
- Halifax unveils home MOT checklist - 11th October, 2005
Halifax Home Insurance has warned people to be prepared for a harsh winter, which the Met office believes will be the coldest in ten years.
It has already seen a huge 40 per cent increase since 2001 in weather related claims and Halifax is encouraging people to get cover and check their houses to avoid as much damage as possible... - Insurer urges homeowners to prepare for flooding - 10th October, 2005
People living in high flood risk areas should make sure they have prepared adequately as autumn's bad weather sets in.
Figures released by MORE THAN insurance state two million households are at risk of flooding and with the floods of October 2000 damaging 10,000 homes at a cost of £1.3 billion the insurer urges people to be prepared... - Householders reluctant to change home insurance - 12th October, 2005
Many UK homeowners are missing out on possible home insurance savings because they think that moving to another insurer would be complex and inconvenient.
A survey of over 2,000 adults in Britain by Privilege Insurance shows that 42 per cent of the people polled who have home insurance, renewed with their insurer when they last took out a policy.
Only 53 per cent of the people with home insurance looked around for a better deal... - Ensure your kid's iPod is covered - 29th September, 2005
British schoolchildren are carrying more than £54 million of personal audio devices to school, states new research by Halifax Home Insurance.
A staggering one-quarter of kids carry an iPod, Mp3 player or other music device with them when they set off to school each morning... - Home insurance protects from weekday criminals - 27th September, 2005
The news that Wednesday night is the most common for burglaries should remind Britons of the need for home contents insurance....
- Fashionable Brits need adequate home contents insurance - 28th September, 2005
Ahead of the seasonal clothing splurge Barclays is urging the UK singletons to ensure their current wardrobe is adequately insured.
The bank found that singletons across the UK spend around £632 on new clothes annually but value their entire wardrobe at less than £1,000... - Save £600 with proper buildings insurance - 30th September, 2005
Homeowners could save as much as £600 by ensuring their buildings insurance covers the right property value, states a price comparison website.
Insuresupermarket.com has issued a warning to consumers that high property prices could be leading people to insure their building at too high a level... - Don’t get ripped off on phone insurance - 10th October, 2005
Brits are not getting a fair deal on their mobile phone insurance, states the British Insurance Brokers’ Association (BIBA).
With as many as 700,000 phones stolen every year cover of some sort is essential but specialist insurance may not be the best option... - £10.2bn for smelling nice - 6th October, 2005
Brits are forking out a collective £10.2 billion on beauty products every year, claims a new survey.
And it isn't just women who are guilty of making purchases to aid their image, men were also found to be spending money on toiletries.
Churchill Home Insurance points out that these items usually amount to an expensive beauty collection, and advises homeowners not to underestimate the value of their house's contents.
Churchill's head of Home Insurance, Martin Scott, said: " Homeowners should regularly check the replacement value of their belongings to ensure they have adequate insurance cover, which helps in the event of a claim."
One in five women revealed they spent £50 or more on anti-aging cream, and own more than ten bottles of perfume... - UK faces creeping premiums - 11th October, 2005
Both car and home insurance premiums appear to be rising, according to new figures.
The AA's British Insurance Premium Index shows that the average premium quoted for comprehensive car insurance has risen over the past three months by just over one per cent to £765.46, while for those with third party, fire and theft insurance have faced an increase of two per cent...